ShoreTel featured in The Wall Street Journal: A Tough Call

Sellers of mobile devices and other high-tech communications products see small business as the hot new frontier. But so far, demand has been muted.

 Big vendors like AT&T Inc. and Verizon Communications Inc. are going head to head in this market, known as unified communications, as are smaller service providers and equipment makers. What they’re all offering are tools similar to what large corporations have—a mix of Internet and phone services, like customer-service applications, instant messaging and email. Many of these services and products will allow small businesses to field more mobile workers, track their whereabouts and cut back on outdated infrastructure like land lines.

By Roger Cheng

Read full article here.

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