They weren’t specifically looking to implement a unified communications infrastructure, but pressing telecom needs took Fluor Corp. and the Buffalo Sabres there anyway.
Both had been customers of Fujitsu, which exited the U.S. PBX business in 2001. That forced Fluor’s hand to not only work with another vendor but also find one that could allow the far-flung company to set up and tear down ad hoc systems for project teams on a moment’s notice.
By Jim Duffy
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The San Francisco Giants haven’t won a World Series in 56 years. Now they have ShoreTel’s IP phone system in place, so they’re pretty much a lock. OK, not really, but it’s got to be a lot cheaper to make that call down to the bullpen in the third inning every night (except when Tim Lincecum is pitching; even a lifelong Dodgers fan has to give the Giants ace his due).
With its voice over IP, a wireless infrastructure that lets thousands of fans at AT&T Park browse the Web as soon as the Giants are way down, and some innovative video solutions to track every booted ground ball, this is an organization bounding toward a .500 season.
By Fritz Nelson
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Synergy (News – Alert) Research Group has recently published the Q1 2010 Enterprise Voice market shares, finding that the worldwide market for Enterprise Voice totaled $2.4 billion in Q1 2010.
Latin America and APAC posted the largest increases. The US and China were somewhat flat with one percent growth. EMEA was the only major region to post a decline.
By David Sims
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Synergy Research Group, a market research firm providing market intelligence to the telecom, mobile, and networking industries, in its publication of Q1 2010 Enterprise Voice market shares said that worldwide market for Enterprise Voice totaled $2.4 billion in Q1 2010.
According to the report, Latin America and APAC posted the largest increases. The US and China were somewhat flat with 1 percent growth. EMEA was the only major region to post a decline, the report said.
By Anil Sharma
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ShoreTel’s UC system can help schools reduce the number of phone lines and eliminate expensive charges to have consultants move, add, or change lines. Beyond cost savings, schools can also gain improved reliability and new communications capabilities to help teachers and staff work more efficiently.
Idyllwild Arts Academy, a boarding high school for 265 students based in Idyllwild, Calif., sought ShoreTel’s help when it wanted to upgrade its aging phone system. The school, which is located in the remote San Bernadino National Forest, deployed ShoreTel’s ShoreGear Voice Switches throughout its 70-building campus. That included nearly 70 ShorePhone IP Telephones and more than 400 analog phones for student dorms.
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The city would have had to update switches for the old system at a cost of $180,000, Willkinson said. Instead, the city switched to a voice over internet protocol phone system.
The new Shoretel phone system cost about $350,000 through a company called IDeACOM.The city sought bids for the new system, he said.
The city also switched service providers, Wilkinson said, and the new system should save the city money in operating costs. He said the city was paying AT&T and CenturyTel about $7,100 per month for phone service. AT&T had the eastern half of the city. CenturyTel had the western half.
By Shane Anthony
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Based out of the US, ShoreTel is a particularly interesting player in the pure VoIP market with a pitch that says: “the best product, not the best marketing”. Unlike the vast majority of IP telephony vendors, the functionality of ShoreTel’s products is centred around its software applications rather than the feature sets of their hardware. This means that a ShoreTel VoIP implementation uses a distributed architecture model which has some extremely beneficial flow-ons.
By: Andy Smith
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ShoreTel, a big enterprise telephony player, has just given Skype’s business plans a boost.
ShoreTel said Wednesday (statement, Skype blog, Techmeme) that it is interoperable with the beta version of Skype for SIP, which launched in March. SIP stands for Session Initiation Protocol, which is a standard for voice over Internet protocol used it corporate networks. Skype will now connect to corporate phone systems so you can Skype fixed line phones and mobiles from a traditional PBX system—your standard phone set-up.
By: Larry Dignan
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IT EXPO — Complexity and difficulty of use are the main obstacles to the widespread deployment of unified communications systems, said John Combs, CEO of IP telephony provider Shoretel, in a keynote today at the IT EXPO conference in Los Angeles.
It’s an exciting time in our business,” said Combs, “because we’re about halfway through the transition from TDM communications equipment to IP systems.” But adoption is being slowed by end-user fears and the inability of IT directors to successfully manage the necessary transitions…
By Richard Martin
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If you’ve paid attention to the PBX (News – Alert) industry at all, you’ll have a consistent flow of customer wins by ShoreTel. The VoIP industry is doing well, and despite current market challenges, ShoreTel seems to be as well. ShoreTel CEO says the key to success in VoIP and Unified Communications solutions today is simplicity – vendors that make installation, management, and use easy are going to find widespread success. I took the opportunity to ask Combs about the VoIP market and how ShoreTel is approaching it in advance ofITEXPO ( News – Alert). This is what he had to say. You can hear John’s thoughts first hand at his keynote addess at ITEXPO on September 1, at 4:30pm.
Read the full Question and Answer session here.
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