Based out of the US, ShoreTel is a particularly interesting player in the pure VoIP market with a pitch that says: “the best product, not the best marketing”. Unlike the vast majority of IP telephony vendors, the functionality of ShoreTel’s products is centred around its software applications rather than the feature sets of their hardware. This means that a ShoreTel VoIP implementation uses a distributed architecture model which has some extremely beneficial flow-ons.
By: Andy Smith
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