TelecomTactics Takeaway: ShoreTel, Inc. continues to enhance its unified communications products, announcing a new global release, ShoreTel 9, at the recent VoiceCon Orlando event where the company won the Best in VoiceCon Award for the third year in a row. With a focus on large enterprise solutions and personalized communications, ShoreTel 9 represents the third major upgrade in less than one year and introduces new features and functionality that improve call continuity (geographic redundancy) and enhance an individual’s ability to communicate quickly and effectively (GPS location-based routing, Announced Find Me, Personalized Call Handling and more).
By Sandra M. Gustavsen
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